Your satisfaction is Hairsmarket.com factory store mission. If you are unsatisfied with your hair, please make sure to contact us with email or call us at first. The unauthorized returns will not be accepted. All merchandise returns must be unworn, unwashed, original lace( not cut ), original curl pattern(undispersed )
Details As Below:
1. How Do I Make a Return ?
Easy: email us at service@hairsmarket.com and let us know your order number. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualify for a refund. All items must be returned in its original, factory condition, (unaltered, unworn, undamaged and with tags attached with the original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.
Note: we highly recommend to ship your set via a track able shipping option, as that can greatly expedite the process.
2. What is the Return Period ?
We will provide a refund period on unopened hair within (30) days of the date that you receive your hair.
3. Do I Have to Pay for the Shipping of My Return ?
If the returning is due to our problems (Such as:Quality problem of products) or defective products (this happens when the products is incorrect, damaged by carrier or defective in another way), we will accept to return and get the full refund, maybe you need to pay for shipping fee first kindly (USPS shipping way is better), we will refund you order amount and shipping fee,after we receive the returning hair.
For customer remorse: If the returning is due to buyer’s problems (Such as: Don’t like/want, Order wrong product/size ), All items must be returned in its original, you must contact us for returning within 30 days of receiving, pay for returning shipping fee by yourself. Then we will refund you order amount after we receive the returning hair.
4. May I Return My Hair on Hairsmarket.com Without Contact Seller?
No. You must contact online seller prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
5. When Will I Receive My Refund ?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 -5 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
6. How May I Contact You ?
You may contact us by e-mail at service@hairsmarket.com. We always guarantee a response within 24 hours and will be happy to help you!
Cancellation & Exchange:
We can accept to change or cancel the order freely before your order is shipped out.
After the order is shipped out, You need to be charged at least $20 handling fee to exchange it or cancel the order. If you can accept handling fee, contact with seller online to help you.
Reserved Rights Regarding Returns:
We reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
An irregular or excessive returns history;
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items;
Potential fraudulent or criminal activity.
The incorrect items sent to us will be discarded upon receipt.
Excessive Returns: Our Customer Protection Team also handles situations in which a customer return history may be indicative of fraudulent activity . In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all customers across the globe.
Returning Address: (You need to contact us prior to sending your return
(Recommend) US address:
Contact Name：JIAN CHEN-HNPH004
Address：118 Allen Blvd Ste A Farmingdale, NY 11735
Mobile：7186666533
Zip Code：11735
Another Address: (Do Not Accept Fedex Return)
No. 6, Middle Section of Shangde Road, Industrial Cluster Area, Shangji
TownWeidu District
Xuchang City,Henan
China
Zip code: 461000
Tel: +8617737678718
If you have any question, please feel free to email us (service@hairsmarket.com) on our website: hairsmarket.com.
Q: How long is the shipping
A: Usually, our shipping is about 4-5 working days to US/ Canada
About 10-15 working days to South Africa
About 5-7 working days to UK or Europe countries
We understand how important it is to receive your order as soon as possible, and we do our best to ship all orders within 24 hours of purchase. From there, shipping times will vary based on the destination and shipping method selected. We also offer expedited shipping options for those who need their orders more quickly. Please let us know if you have any other questions or concerns!
Q: What payment accepted
A: You can pay with your debit/ visa/Master card or PayPal to make the payment.
For now, we also accept buy now pay later with Afterpay & Klarna & Sezzle & Paypal.
if you do not have neither, contact us by email, we also accept bank transfer.
Q: Why Did My Payment Fail
A: Payment failure could mean the following: 1)incorrect cvv security code 2)insufficient fund on card 3)exceeding cc limits (if you have payment problems,such as can’t pay successfully,the card is not acceptable,order was closed because of security reasons and so on,pls contact our customer service at the first time,they will try their best to solve your problems.)
Q: Can I wash the hair?
A:Hair can be removed down to clean, but the clean method must correct for the hair.Wash with luke warm water and mild shampoo.Cowashing the hair twice a week with a deep moisturizing conditioner from Garnier Fructis, Pantene, Organix or Jone Frieda. A client favorite is Garnier Fructis Triple Nutrition Fortifying Conditioner as a co-wash.
How to wash: 1. Wash hair with a moisturizing shampoo. Don’t massage the hair. 2. Condition hair with a deep conditioner for 10 min to 1 hr. 3. After deep conditioning, rinse thoroughly with lukewarm water. 4. Lay hair flat and allow to hair dry completely. Don’t use a blow dryer. 5. Gently pat dry with a towel. Avoid wringing or twisting. 6. When brushing, start at the ends and gently work your way to the roots. 7. Curly hair should be combed and styled with fingers. 8. Wavy hair should be combed with a wide tooth comb. Note: Pls use Quality Products.
Q: Will the hair hold curls well?
A: We appreciate your interest in our hair and can assure you that it is specifically designed to hold curls beautifully. We recommend using a curling wand or hot rollers for the best results, and don't forget to use a holding spray to keep those curls looking fabulous all day long!
Some tips :
Find correct temperature for the hair curling.We suggest raise the temperature little by little to test it out.Time control is very important,we suggest let the wand/curl sits on the hair around 8-10 seconds with proper temperature. Apply some hair spray will keep the curl pattern durable for whole day.
Q: Can I dyed / bleached the hair?
A: Yes, you can absolutely dye or bleach our hair! We take pride in providing our customers with high-quality, versatile products that can be customized to fit their individual style. Just be sure to use caution when applying any chemicals to the hair, and consider seeking the advice of a professional stylist if you're unsure about the process. Thank you for choosing our brand!
Q: How many hair bundles can make a full head?
A: Thank you for reaching out to us! We appreciate your interest in our hair bundles. The number of hair bundles needed for a full head depends on several factors such as the desired volume, length, and texture. Generally, we recommend 3-4 bundles for a full head. However, we also suggest consulting with a hairstylist who can provide you with personalized recommendations based on your specific needs. If you have any further questions, please don't hesitate to ask. Thanks again!
Q: How do I pay for an order?
A: To pay for your order on www.hairsmarket.com, follow the steps below:
1) Select the hair you want, and click the "Pay Now" button
2) Choose payment method on the checkout page
3) Put your payment information
4) When you paid successfully, you will get a order confirmation email, which include your order number
Q: How to track my order?
A: When your item is shipped out, you will get a shipping confirmed email and you can track it yourself by using the tracking number. Or you can easily track your order by logging into your account and viewing the order status. If you have any trouble, feel free to contact our customer support team for assistance. The following are commonly used logistics company websites.
Fedex: https://www.fedex.com
DHL: https://www.dhl.com
USPS: https://www.usps.com/
UPS: https://www.ups.com
Q: Is there any hidden charges to my order?
A: Thank you for reaching out to us. We understand your concern about hidden charges, but we can confirm that there are none in your order. What you see during checkout is exactly what you will pay. We strive to be upfront with our pricing so that our customers can shop with confidence. If you have any further questions or concerns, please let us know. We are always here to help!
Q: About Customs , Duties & Taxes
A: Orders shipped to some european countries, the recipient may be subject to such import taxes, customs duties and fees. Additional charges for customs clearance must be fulfilled by the recipient; Customs policies vary widely; you can contact your local customs office for more information.
Q: What if my order delivery was delayed?
A: We understand how frustrating that can be, especially when you're eager to receive your order. Rest assured that we're doing everything we can to get your items to you as soon as possible. In the meantime, if you need any updates on the status of your delivery, please feel free to contact our customer service team. They'll be happy to assist you in any way they can. Thank you again for your patience and understanding.
Q: When Will I Receive My Refund?
A: We understand how frustrating it is to wait for a refund, and we apologize for the delay. Our team is working diligently to process refunds in the order they were received. Rest assured that we haven't forgotten about you and we will update you as soon as your refund has been processed. Usually, refund can be done within 12 hours. However, it may take 3-4 business days for it to display on your credit card statement. because it also depends on your bank process time.
Q: Do u Offer Wholesale?
A: Absolutely! We offer competitive pricing and tailored solutions for wholesale orders, please send inquiry to our email: hairsmarket@gmail.com. Wholesale price list and real picture can be offered.
Q: Can you customized the wig cap?
A: Absolutely! We understand that every individual has unique needs when it comes to wigs, so we offer customizations for wig caps to ensure the perfect fit. Usually our wig cap size is about 22.5 cm, if you need bigger or smaller wig cap, you can leave note in your order, we can customized for you freely.
Q: Can your wig use without glue?
A: Our wigs can definitely be worn without glue, but we recommend using a wig grip or wig cap to ensure a secure fit. Using a wig grip also helps to protect your natural hair from potential damage caused by adhesive products.
Q: Does your wig come in bleached?
A: Our lace wigs are already bleached under the condition that the hair would not shed. If you need more bleaching, you can do it by yourself or ask a hairstylist to help you. For the Upgraded undetectable lace wig, the lace is also slightly bleached, which is more slender and lighter. It can't be deeply bleached , because it is a high risk to broken the lace.
Q: If Your Problem Can't Be Solved In This Page
A: Please Contact Our Online Customer Service Freely by Email: Service@hairsmarket.com
The hair came quickly as I thought and the hair is beautiful 😍I dyed the other one also came out they way I wanted.
Hello dear friend, thanks for the good reviews, would you mind post the pic in your IG page, and tag us? Our account is @humanhairsmarket.
Hair is ok
I have made about 5 orders and never a disappointment, every order is as perfect as the first. No smell no shedding and I have ordered wigs, frontals, clousers and bundles.
Fill Price Difference Or Extra Money For Your Order
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