Frequently Asked Questions

Q: How long is the shipping
A: Usually, our shipping is about 4-5 working days to US/ Canada
About 10-15 working days to South Africa
About 5-7 working days to UK or Europe countries.

Q: What payment accepted
A: You can pay with your debit/ visa/Master card or PayPal to make the payment.
if you do not have neither, contact us by email, we also accept bank transfer.

Q: Why Did My Payment Fail
A: Payment failure could mean the following: 1)incorrect cvv security code 2)insufficient fund on card 3)exceeding cc limits (if you have payment problems,such as can’t pay successfully,

the card is not acceptable,order was closed because of security reasons and so on,pls contact our customer service at the first time,they will try their best to solve your problems.)

Q: What If My Order Delivery Was Delayed
A: We definitely will deliver your order in time under normal circumstances.

While, shipping delays may occur due to holidays, natural disasters, or carrier delays.

Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

Q: If Your Problem Can't Be Solved In This Page
A: Please Contact Our Online Customer Service Freely by Email: