Frequently Asked Questions

A: We accept the following payment methods: Credit cards: VISA, MasterCard, PayPal and American Express, Western Union, Money Gram,Alipay.

A:If your payment for an order has failed, please check it is not due to the following situations: Card security code failed Please note that an incorrect card security code could cause payment failure. Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again. Insufficient fund If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit. so that the payment is unable to go through smoothly.
Or you can sign up the paypal account, it is easy to pay for the order via paypal or offline by western union or money gram.

A: The delivery time is about 3-5 working days, usually your order can be shipped out within 24 hours after we get your payment.

A: can choose the fast and safe shipping way to delivery the hair out to you. 





A: Each Bundle is about 95-100g, usually it needs 3-4 bundles for a full head sew in, if you choose the longer inch than 20inch, recommend that you can choose 4-5 bundles to make a full head.

A:1) Your hair extension tangle due to dryness, oil & dirt built-up. Salt water, chlorine and not combing (wide tooth comb)out your hair daily.
B:2) Make sure to wash & condition your hair at least once a week, twice a week is better. U se olive oil to moisten it smoothly or consult your stylist for more help.

Absolutely! Factory hair products are made from 100% human hair and can be cut, colored and styled as if it were your own. You can darken it, lighten it, lay it to the side or make it shorter, but remember: just like our own hair, your human hair requires a good maintenance routine to keep it looking fresh and vibrant. Each purchase is accompanied by a set of care and maintenance tips specific to that particular texture.

A: Yes! factory store periodically offers special promotions, discounts and/or flash sales. Sign up for our newsletter to be the first to know! And make sure you’re following us on Instagram

@humanhairsmarket  and so that you’ll never miss a deal announcement.Please note that only one discount code can be used per order. Offers cannot be combined.

A: If you want to cancel the order, please contact with the customer service department or you can call the number +86 131 3742 0077