Frequently Asked Questions
Q: How long is the shipping
A: Usually, our shipping is about 4-5 working days to US/ Canada
About 10-15 working days to South Africa
About 5-7 working days to UK or Europe countries
We understand how important it is to receive your order as soon as possible, and we do our best to ship all orders within 24 hours of purchase. From there, shipping times will vary based on the destination and shipping method selected. We also offer expedited shipping options for those who need their orders more quickly. Please let us know if you have any other questions or concerns!
Q: What payment accepted
A: You can pay with your debit/ visa/Master card or PayPal to make the payment.
For now, we also accept buy now pay later with Afterpay & Klarna & Sezzle & Paypal.
if you do not have neither, contact us by email, we also accept bank transfer.
Q: Why Did My Payment Fail
A: Payment failure could mean the following: 1)incorrect cvv security code 2)insufficient fund on card 3)exceeding cc limits (if you have payment problems,such as can’t pay successfully,the card is not acceptable,order was closed because of security reasons and so on,pls contact our customer service at the first time,they will try their best to solve your problems.)
Q: Can I wash the hair?
A:Hair can be removed down to clean, but the clean method must correct for the hair.Wash with luke warm water and mild shampoo.Cowashing the hair twice a week with a deep moisturizing conditioner from Garnier Fructis, Pantene, Organix or Jone Frieda. A client favorite is Garnier Fructis Triple Nutrition Fortifying Conditioner as a co-wash.
How to wash: 1. Wash hair with a moisturizing shampoo. Don’t massage the hair. 2. Condition hair with a deep conditioner for 10 min to 1 hr. 3. After deep conditioning, rinse thoroughly with lukewarm water. 4. Lay hair flat and allow to hair dry completely. Don’t use a blow dryer. 5. Gently pat dry with a towel. Avoid wringing or twisting. 6. When brushing, start at the ends and gently work your way to the roots. 7. Curly hair should be combed and styled with fingers. 8. Wavy hair should be combed with a wide tooth comb. Note: Pls use Quality Products.
Q: Will the hair hold curls well?
A: We appreciate your interest in our hair and can assure you that it is specifically designed to hold curls beautifully. We recommend using a curling wand or hot rollers for the best results, and don't forget to use a holding spray to keep those curls looking fabulous all day long!
Some tips :
Find correct temperature for the hair curling.We suggest raise the temperature little by little to test it out.Time control is very important,we suggest let the wand/curl sits on the hair around 8-10 seconds with proper temperature. Apply some hair spray will keep the curl pattern durable for whole day.
Q: Can I dyed / bleached the hair?
A: Yes, you can absolutely dye or bleach our hair! We take pride in providing our customers with high-quality, versatile products that can be customized to fit their individual style. Just be sure to use caution when applying any chemicals to the hair, and consider seeking the advice of a professional stylist if you're unsure about the process. Thank you for choosing our brand!
Q: How many hair bundles can make a full head?
A: Thank you for reaching out to us! We appreciate your interest in our hair bundles. The number of hair bundles needed for a full head depends on several factors such as the desired volume, length, and texture. Generally, we recommend 3-4 bundles for a full head. However, we also suggest consulting with a hairstylist who can provide you with personalized recommendations based on your specific needs. If you have any further questions, please don't hesitate to ask. Thanks again!
Q: How do I pay for an order?
A: To pay for your order on www.hairsmarket.com, follow the steps below:
1) Select the hair you want, and click the "Pay Now" button
2) Choose payment method on the checkout page
3) Put your payment information
4) When you paid successfully, you will get a order confirmation email, which include your order number
Q: How to track my order?
A: When your item is shipped out, you will get a shipping confirmed email and you can track it yourself by using the tracking number. Or you can easily track your order by logging into your account and viewing the order status. If you have any trouble, feel free to contact our customer support team for assistance. The following are commonly used logistics company websites.
Fedex: https://www.fedex.com
DHL: https://www.dhl.com
USPS: https://www.usps.com/
UPS: https://www.ups.com
Q: Is there any hidden charges to my order?
A: Thank you for reaching out to us. We understand your concern about hidden charges, but we can confirm that there are none in your order. What you see during checkout is exactly what you will pay. We strive to be upfront with our pricing so that our customers can shop with confidence. If you have any further questions or concerns, please let us know. We are always here to help!
Q: About Customs , Duties & Taxes
A: Orders shipped to some european countries, the recipient may be subject to such import taxes, customs duties and fees. Additional charges for customs clearance must be fulfilled by the recipient; Customs policies vary widely; you can contact your local customs office for more information.
Q: What if my order delivery was delayed?
A: We understand how frustrating that can be, especially when you're eager to receive your order. Rest assured that we're doing everything we can to get your items to you as soon as possible. In the meantime, if you need any updates on the status of your delivery, please feel free to contact our customer service team. They'll be happy to assist you in any way they can. Thank you again for your patience and understanding.
Q: When Will I Receive My Refund?
A: We understand how frustrating it is to wait for a refund, and we apologize for the delay. Our team is working diligently to process refunds in the order they were received. Rest assured that we haven't forgotten about you and we will update you as soon as your refund has been processed. Usually, refund can be done within 12 hours. However, it may take 3-4 business days for it to display on your credit card statement. because it also depends on your bank process time.
Q: Do u Offer Wholesale?
A: Absolutely! We offer competitive pricing and tailored solutions for wholesale orders, please send inquiry to our email: hairsmarket@gmail.com. Wholesale price list and real picture can be offered.
Q: Can you customized the wig cap?
A: Absolutely! We understand that every individual has unique needs when it comes to wigs, so we offer customizations for wig caps to ensure the perfect fit. Usually our wig cap size is about 22.5 cm, if you need bigger or smaller wig cap, you can leave note in your order, we can customized for you freely.
Q: Can your wig use without glue?
A: Our wigs can definitely be worn without glue, but we recommend using a wig grip or wig cap to ensure a secure fit. Using a wig grip also helps to protect your natural hair from potential damage caused by adhesive products.
Q: Does your wig come in bleached?
A: Our lace wigs are already bleached under the condition that the hair would not shed. If you need more bleaching, you can do it by yourself or ask a hairstylist to help you. For the Upgraded undetectable lace wig, the lace is also slightly bleached, which is more slender and lighter. It can't be deeply bleached , because it is a high risk to broken the lace.
Q: If Your Problem Can't Be Solved In This Page
A: Please Contact Our Online Customer Service Freely by Email: Service@hairsmarket.com
