Shipping policy

Shipping Notice

(New York) US warehouse:

All of US orders can be shipped out from US warehouse using the USPS, the shipping fee is free within 2-5 working days.

(China) China warehouse:

US and Canada, Mexico, Australia orders can be shipped out from China warehouse using the DHL,UPS,FEDEX,The shipping fee is free within 3-7 working days.

European Country(such as UK,France,Germany,Netherlands,Belgium,Italy) orders can be shipped out from China warehouse using the DHL,TNT,E-packet, The shipping fee is free within 5-7 working days


South Africa orders can be shipped out from China warehouse using the DHL or DPEX, need to pay the extra fee according to the package weight,while it is cheaper.

PS: Usually we use Express shipping(2-5 Working Days) to ship your package, please note other country like South Africa, Nigeria, Australia or remote address need to pay the extra fee according to the package weight

Track your order

If there have any problem with the delivery status,please contact us by email(

Order Processing Time

Usually your order will be processed within 24 hours. If you place the order on Sunday or Chinese holidays, your order will be dispatched on the next working day. In some cases delivery may take longer than stated due to security and customs clearance.


Please write your correct email address and preferably your contact number so that we could contact you. (Orders returned to our warehouse due to incorrect address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.)

Custom Duties Disclaimer

The item is sent from China. We are not responsible for any charges/duties/taxes( customs fee vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties.)

Shipping & Billing Information

It is highly recommended that your shipping address should be the same as your billing address. Your order will be subjected to a fraud risk assessment and the order could be withheld or delivered to your billing address if the risk of fraud is anticipated as high

Xuchang De Mei Hair Products Co., Ltd owns this website. Address is:

No. 6, Middle Section of Shangde Road, Industrial Cluster Area, Shangji Town

Weidu District, Xuchang City,Henan, China

Zip code: 461000

Phone: +86 131 3742 0077



About Shipping Insurance Fee
1.You can purchase a Shipping Insurance Fee to get a faster re-shipment and refund if your package is lost, stolen, damaged in transit with a courier within 30 days.
2.If your order is refunded before shipment, the insurance cost will be refunded to your original payment account. In other cases, the insurance cost may not be refunded.